How to use the NVDA Remote Support add-on


How to provide assistance to another NVDA user (using the NVDA Remote Support add-on)

NVDA Remote Support is an add-on that allows another NVDA user to assist you (or allows you to assist another NVDA user) over the internet while you are both using NVDA.  Both people will need a copy of NVDA installed on their computer. If they have not got a copy of NVDA a copy can be obtained from http://www.nvaccess.org

Both people using NVDA will also need to ensure that the Remote Support add-on for NVDA is installed. You can obtain the add-on from the following web page http://nvdaremote.com/download/

The add-on must be installed on both people’s copies of NVDA, otherwise they will not be able to remote into one another’s computers.

You will of course also need internet access, so no matter where in the world they are, you will be able to provide assistance to them (or them to you).

To receive assistance from another person using NVDA (via the Remote Support add-on)

On the remote computer - the person needing assistance – you will need to allow your machine to be controlled by doing the following:
When NVDA is running and the NVDA remote support add-on is installed, press the NVDA key and the letter N until you hear the NVDA menu. Arrow down to tools (you will hear sub menu). Next arrow right, then down to the NVDA remote support add-on (you will hear NVDA say remote sub menu), then press the Enter key. A sub menu will come up. Locate the Connect menu, then press the Enter key again. When the next screen comes up, you will need to do the following. NVDA should default to the Client radio button. It will say checked button. Leave it on this setting. Next, tab once. Here it should give you some options. For example, Control another machine. You will need to arrow down until you hear NVDA say Allow this machine to be controlled. Tab again until you hear NVDA say Host. In this editable box type the following server name nvdaremote.com

Tab again and you will hear NVDA say Key. Here you can make up a unique key. It is wise to at least have 7 digits in it. This key that you are entering will need to be given to the person who is going to help you. This can be done via phone, text, email and so on. If you don’t want to make a key, one can be generated for you. Just tab once more until you hear generate key button. Press the Enter key on this button and a 7 digit number will be generated for you. As mentioned above, this same key must be sent to the person helping you (so that they enter that exact same number on their end). Tab down to the ok button and press the Enter key. This will connect your copy of NVDA to the server. You should hear a beep.

To provide assistance to another person using NVDA (via the Remote Support add-on)

The person providing assistance to you on the controlling computer will need to do the following on his/her end:

With their copy of NVDA running and the add-on installed, they will need to press the NVDA key + the letter N. When the NVDA menu comes up, arrow down until you hear NVDA say tools sub menu. Next arrow right, then down until you hear NVDA say remote. Press the Enter key and a sub menu will come up. Locate the connect menu, then press the Enter key. When the next screen comes up, they will need to do the following. NVDA should default to the client radio button. You should hear NVDA say it is checked. Leave it on this setting. Next, tab once until you hear NVDA say Control another machine radio button checked. Leave it on this setting. If it is not on this setting use the up or down arrow keys to change it to this setting. Tab again until you hear NVDA say host. This is an editable box and the following will have to be typed in nvdaremote.com

Tab once more and you will hear NVDA say key. The key the other person has sent you will need to be put into this editable box (for example, they may give you the following 7 digit number 4321234).

They will then need to tab down to the ok button and press the Enter key. You should hear a beep when it is connected to the server.

When both sides are connected you should hear some beeps. The person who is trying to help you is on the controlling computer. He will need to use the F11 key to remote into your computer. (It should say sending keys). There are no visuals to rely on, only what is said by the remote screen reader. You should be able to move around the remote desktop. To go back to your own desktop, press the F11 key again and it will put you back onto your own desktop. (It should state stop sending keys).

Ending your NVDA Remote Support add-on session

When you have finished the session with the person you have helped, both of you will need to disconnect from the server. Press the NVDA key + the letter N. When the NVDA menu comes up, arrow down to tools (it should say tools sub menu), then right arrow, then down arrow to the remote support menu (it should say remote submenu). Press the right arrow key, then down arrow to disconnect. Press the Enter key on both sides and you will be disconnected from each other.

For help on the NVDA Remote Support add-on

Please note. This add-on is under review by the community and once approved will be located easier under the NVDA add-ons website. For more information on how to use this add-on locate the NVDA remote support add-on under the NVDA add-ons manager, then tab until you hear help button. Press the Enter key on this button, and it will give you more information about this add-on.

To listen to a step by step audio tutorial on how to use the NVDA Remote Support add on please visit the following link https://www.dropbox.com/s/7gxkyt7v6l49g9w/How%20to%20provide%20assistance%20to%20another%20NVDA%20user%20using%20NVDA%20remote%20support.MP3?dl=0



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